Refund Policy

At SOOTHEHER, we want you to feel confident and comfortable with every purchase. If something isn’t right, we’re here to help.

Returns

We accept return requests within 14 days of delivery. To be eligible for a return, the item must be:

• Unused and in its original condition

• In the original packaging

• Accompanied by proof of purchase

For hygiene and safety reasons, products that have been used, worn, or applied directly to the body may not be eligible for return unless they are defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at sootheher194@gmail.com with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review the issue and arrange a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

The following items are generally not eligible for refund unless faulty:

• Used personal-care or wellness products

• Items returned without original packaging

• Sale or clearance items

• Gift cards

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact

For any return or refund questions, please contact sootheher194@gmail.com.