Shipping Policy

Thank you for shopping with SOOTHEHER.

Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

Delivery Areas

We currently deliver within South Africa. International shipping may be offered in the future.

Estimated Delivery Time

Estimated delivery time is generally 7–20 business days, depending on the product, destination, and shipping carrier.

Please note that delivery estimates are not guaranteed.

Tracking

Tracking information will be provided by email once your order has been dispatched.

Multiple Shipments

If your order contains multiple items, they may arrive separately and at different times.

Delays

Delivery may be delayed due to high order volumes, customs processing, public holidays, or courier disruptions. We appreciate your patience in such cases.

Incorrect Address

Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost Packages

If your package appears lost in transit, please contact us at sootheher194@gmail.com and we will assist in opening an investigation with the carrier.

Contact

For shipping questions, contact sootheher194@gmail.com.